JEWELRY INFO

Care:

Protection is key when caring for your Lola Florence jewelry. Store jewelry pieces flat & apart from other jewelry. A cotton lined box will best prevent damage due to scratching & tangling. 14kt gold filled wire work & chains resist tarnishing for a duration of time, but sterling silver & other vintage metals may tarnish as they age. Rhinestone jewelry is always at risk of losing its luster if coming into contact with moisture. With moisture being jewelry’s biggest enemy, it is especially important to be careful wearing jewelry near the beach & by pools. Avoid exposure to chemicals, lotions, & perfumes, as they are damaging to rhinestones, pearls, metals, & certain gemstones.

Policies:

If you are unhappy with your Lola Florence jewelry purchase for any reason, please contact via email to [email protected] within 3 days of receiving to arrange for an exchange. Exchanges will only be accepted if jewelry is returned within 10 days after an exchange arrangement is made. Because each piece is limited to one of a kind, there can be no returns offered. There are no returns or exchanges on special orders.

If something should happen to your jewelry piece, please make contact via email with photos of your piece to arrange for repair. The repair may dictate a service and shipping fee. Please note that if beads or gemstones are broken or lost, there may not be an exact replacement for them as many are limited finds.